Privacy Policy

 

Welcome to the Paul Garrett Company website - www.paulgarrettcompany.com (this "Website"). This Privacy Policy describes how PAUL GARRETT COMPANY, LLC, a Texas Limited Liability Company (“we”, “us”, “our”, and “Paul Garrett Company”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Website.

COLLECTING PERSONAL INFORMATION

When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Website.
• Purpose of collection:to load the Website accurately for you, and to perform analytics on Website usage in order to optimize your experience.
• Source of collection:Collected automatically when you access our Website from cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose:shared with our processor, Shopify.

Order information

• Examples of Personal Information collected:name, billing address, shipping address, order history, payment information (including credit card numbers, PayPal, etc.) email address, and phone number.
• Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose:shared with our credit card processor, Shopify, shipping services, USPS, UPS, FedEX, and PayPal.

Customer Support Information

• Examples of Personal Information collected:name, billing address, shipping address, order history, payment information (including credit card numbers, PayPal, etc.) email address, and phone number.
• Purpose of collection:to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose:shared with Paul Garret Company’s customer support staff, which could include employees, officers, directors, agents, or contractors tasked with providing customer support. 

GDPR LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Website;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

SHARING PERSONAL INFORMATION

We share your Personal Information with our service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

We may also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We may use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the following links:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING- https://advertise.bingads.microsoft.com/ens/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

MINORS

We do not intentionally collect Personal Information from minor children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

INFORMATION RETENTION

We will retain your Personal Information for as long as needed to provide the service to you (for example, as long as you have an online account with us) or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period. For more information on your right of erasure, please see the ‘Your rights’ section below.

INFORMATION SECURITY

We do our best to provide you with a safe and convenient shopping experience. We rely on a variety of technical and organizational security measures to help protect the Personal Information we collect about you. Please note that we will never email you asking for account information like your username, date of birth, credit card information, or other personal information. Finally, we will never email you with attachments that can be opened. If you received a suspicious email that appears to be from us please contact us.

THIRD PARTY SERVICES

We are not responsible for, and this policy does not address, the privacy practices of other third parties, such as Facebook, Apple, Google, Microsoft, or any other app developers, social media platforms, operating system providers, wireless or telecommunications service providers, or device manufacturers. The inclusion of a link on our services does not imply an endorsement of the linked sites or services by us or our affiliates.

THIRD PARTY PAYMENT SERVICE

We make certain third-party payment service processors available to you such as PayPal or Apple Pay.  If you wish to use one of these services, your personal information will be collected by such third party and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for this third party’s collection, use, and disclosure of your personal information.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
• Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

SELLING PERSONAL INFORMATION

We do not sell your Personal Information.

YOUR RIGHTS

You have the right to make requests regarding your personal information. You can:

• Review the personal information we have about you or request a copy of it
• Ask us to update or correct personal information if it is inaccurate
• Request that we delete your personal information
• Opt-out of sharing your personal information with third parties for some purposes, including sharing that may be defined as a sale under applicable laws.
• Object to certain types of uses of your personal information
• Make choices about receiving email marketing
• Tell us which cookies you want us to use when you shop online by clicking on the "Interest Based Ads" link at the bottom of our Canadian websites, or using the cookie banners on our United Kingdom or European Union websites

These rights vary depending on where you reside. But we will make reasonable efforts to honor your request, even if your country or state does not require us to do so.  If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns, fulfill your order, or comply with tax, audit, or regulatory requirements.

GDPR (GENERAL DATA PROTECTION REGULATION)

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA (CALIFORNIA CONSUMER PRIVACY ACT)

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Website or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and “persistent” cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

PRIVACY POLICY CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. For this reason, we encourage you to review the Privacy Policy whenever you use or access the Website. It is your responsibility to check this page for changes.

CONTACT INFORMATION

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at paulgarrettcompany@gmail.com or by mail using the details provided below:

 

Paul Garrett Company, LLC, 

7710 Cherry Park, Suite T, PMB #605

Houston, TX 77095

United States of America

 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:

 National Data Protection Authority in United States - DLA Piper Global Data Protection Laws of the World (dlapiperdataprotection.com)